Terms and Conditions

Last Updated: 1st February 2026

Website: https://plugin-hub.co.uk

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Plugin Hub website and services. By accessing or using Plugin Hub, you agree to be bound by these Terms.

Plugin Hub is operated by Expressive Design (“we”, “us”, “our”).

1.1 Agreement to Terms

By creating an account, purchasing products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of Plugin Hub after changes are posted constitutes acceptance of the modified Terms.

2. Definitions

– “Plugins” – WordPress plugins available for purchase or download through Plugin Hub

– “License” – The right to use our plugins as specified in the License Agreement

– “User”, “You”, “Your” – Any person or entity using Plugin Hub services

– “Account” – Your registered user account on Plugin Hub

– “Products” – All plugins, extensions, and digital products available through Plugin Hub

– “Services” – All services provided through Plugin Hub including downloads, updates, and support

3. Account Registration

3.1 Account Creation

To purchase products or access certain features, you must create an account. You agree to:

– Provide accurate, current, and complete information

– Maintain and promptly update your account information

– Maintain the security of your password

– Accept responsibility for all activities under your account

– Notify us immediately of any unauthorized use

3.2 Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent that you are of legal age to form a binding contract.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for:

– Violation of these Terms

– Fraudulent activity

– Abuse of our services

– Non-payment

– Any other reason at our sole discretion

4. Products and Services

4.1 Product Descriptions

We strive to ensure all product descriptions are accurate. However:

– We do not warrant that descriptions are error-free

– Products are provided “as is”

– We reserve the right to modify products without notice

– Screenshots and demonstrations are for illustrative purposes

4.2 Product Availability

– Products may be updated, discontinued, or replaced at any time

– We do not guarantee continuous availability of any product

– Some features may require specific hosting environments

4.3 Compatibility

While we test our plugins extensively:

– We cannot guarantee compatibility with all themes, plugins, or hosting environments

– You are responsible for testing products in your environment

– We provide compatibility information as guidance only

5. Purchases and Payments

5.1 Pricing

– All prices are displayed in British Pounds (GBP) unless stated otherwise

– We reserve the right to change prices at any time

– Price changes do not affect existing licenses

5.2 Payment Methods

We accept payment via:

– Credit/debit cards

– PayPal

– Other methods as displayed at checkout

5.3 Payment Processing

– Payment is processed immediately upon order completion

– You authorize us to charge your chosen payment method

– All transactions are processed securely

– We do not store complete credit card information

5.4 Failed Payments

If a payment fails:

– Your access to products may be suspended

– Recurring subscriptions may be cancelled

– You remain responsible for all outstanding amounts

5.5 VAT and Taxes

– UK VAT is NOT charged

– You are responsible for any other applicable taxes

– invoices are available in your account

6. Licenses

6.1 License Grant

Upon purchase, you receive a license to use our products as specified in the Plugin Hub License Agreement (see separate document).

6.2 License Types

We offer various license types:

– Single Site License – Use on one website

– Multiple Site License – Use on a specified number of websites

– Unlimited License – Use on unlimited websites (where offered)

– Developer License – Use on client websites (where offered)

6.3 License Restrictions

You may NOT:

– Redistribute or resell our plugins

– Remove or modify copyright notices

– Share license keys publicly

– Use plugins beyond your license scope

– Reverse engineer or decompile our code (except as permitted by law)

6.4 License Verification

– We may verify license validity

– Invalid licenses may result in service suspension

– You must use products in compliance with your license

7. Updates and Support

7.1 Plugin Updates

– Active licenses receive plugin updates

– Updates are delivered through WordPress admin

– We recommend keeping plugins updated for security

– Updates may require WordPress or PHP version upgrades

7.2 Support Services

Active licenses include:

– Email support

– Documentation access

– Bug fix assistance

– General usage guidance

Support does NOT include:

– Custom development

– Theme compatibility fixes

– Server configuration

– Third-party plugin conflicts (beyond reasonable assistance)

7.3 Support Response Times

– We aim to respond to support requests within 48 hours (business days)

– Response times are not guaranteed

– Complex issues may require additional time

– Support is provided in English only

8. Subscriptions and Renewals

8.1 Annual Licenses

Most licenses are annual subscriptions that include:

– Plugin updates

– Support access

– License validity

8.2 Automatic Renewal

– Subscriptions auto-renew annually unless cancelled

– You will be charged at the then-current renewal rate

– Renewal notices are sent before charging

– You can cancel auto-renewal in your account

8.3 Cancellation

– You may cancel auto-renewal at any time

– Cancellation takes effect at the end of the current period

– No refunds for partial periods

– Access continues until license expiry

8.4 Grace Period

We may provide a grace period after expiry:

– Typically 14 days

– Updates and support may be limited

– Not guaranteed

– Intended to facilitate renewal

9. Refunds and Returns

9.1 Refund Policy

We offer a 14-day money-back guarantee on all plugin purchases.

9.2 Refund Eligibility

Refunds are available if:

– Requested within 14 days of purchase

– The plugin has a legitimate defect we cannot fix

– The plugin does not perform as advertised

– You have made a reasonable attempt to use the product

9.3 Refund Exclusions

Refunds are NOT available for:

– Purchases older than 14 days

– Renewals (only initial purchases)

– Compatibility issues clearly stated in documentation

– Change of mind after 14 days

– Abuse of refund policy

9.4 Refund Process

To request a refund:

1. Contact support with your order number

2. Explain the reason for refund request

3. Allow 3-5 business days for review

4. Refunds are processed to original payment method

5. Allow 5-10 business days for refund to appear

9.5 License Deactivation

Upon refund:

– Your license is immediately deactivated

– You must stop using the plugin

– Updates and support are discontinued

10. Intellectual Property

10.1 Ownership

All plugins, code, designs, logos, and content on Plugin Hub are:

– Owned by Expressive Design or our licensors

– Protected by copyright, trademark, and other laws

– Not transferred to you except as specified in licenses

10.2 Trademarks

“Plugin Hub”, “Expressive Design”, and our logos are trademarks. You may not:

– Use our trademarks without permission

– Imply endorsement or affiliation

– Register confusingly similar marks

10.3 User Content

If you submit content (reviews, support tickets, etc.):

– You grant us a license to use, display, and modify it

– You represent you have rights to submit it

– We may remove content at our discretion

11. Prohibited Uses

You agree NOT to:

11.1 Illegal Activities

– Violate any laws or regulations

– Infringe intellectual property rights

– Engage in fraudulent activities

11.2 Abuse

– Abuse our support services

– Submit false information

– Attempt to access others’ accounts

– Circumvent license restrictions

11.3 Technical Abuse

– Reverse engineer our products (except as permitted by law)

– Attempt to hack or compromise our systems

– Distribute malware or harmful code

– Overload our servers

11.4 Commercial Misuse

– Resell or redistribute our products without authorization

– Share license keys publicly

– Use products in ways that compete with Plugin Hub

12. Data Protection and Privacy

12.1 Privacy Policy

Our Privacy Policy governs how we collect and use your data. By using Plugin Hub, you agree to our Privacy Policy.

12.2 Data Security

We implement reasonable security measures, but:

– No system is 100% secure

– You are responsible for account security

– We are not liable for unauthorized access resulting from your actions

12.3 Cookies

We use cookies as described in our Cookie Policy. By using Plugin Hub, you consent to our use of cookies.

13. Disclaimers and Limitations

13.1 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

– Products are provided “AS IS” and “AS AVAILABLE”

– We make no warranties, express or implied

– We do not warrant error-free operation

– We do not guarantee results or outcomes

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

– Our liability is limited to the amount you paid for the product

– We are not liable for indirect, incidental, or consequential damages

– We are not liable for data loss, lost profits, or business interruption

– We are not liable for third-party actions

13.3 Indemnification

You agree to indemnify and hold harmless Plugin Hub, Expressive Design, and our affiliates from claims arising from:

– Your use of our products

– Your violation of these Terms

– Your violation of third-party rights

14. Third-Party Services

14.1 Third-Party Links

Our website may contain links to third-party websites. We:

– Do not endorse third-party content

– Are not responsible for third-party practices

– Recommend reviewing third-party terms and policies

14.2 Third-Party Integrations

Some plugins integrate with third-party services:

– You are responsible for third-party terms compliance

– We are not liable for third-party service issues

– Third-party services may change without notice

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales.

15.2 Jurisdiction

You agree to the exclusive jurisdiction of the courts of England and Wales for any disputes.

15.3 Informal Resolution

Before filing any legal claim, you agree to:

– Contact us to attempt informal resolution

– Provide a detailed description of the dispute

– Allow 30 days for resolution attempts

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and License Agreement, constitute the entire agreement between you and Plugin Hub.

16.2 Severability

If any provision is found unenforceable:

– That provision is modified to the minimum extent necessary

– Other provisions remain in full effect

16.3 Waiver

Our failure to enforce any right does not waive that right.

16.4 Assignment

You may not assign these Terms. We may assign our rights and obligations without notice.

16.5 Force Majeure

We are not liable for failures due to circumstances beyond our reasonable control.

16.6 Survival

Provisions that should survive termination (intellectual property, liability limitations, etc.) continue after termination.

17. Contact Information

For questions about these Terms:

Expressive Design

Email: support@plugin-hub.co.uk

Website: https://plugin-hub.co.uk/contact/

18. Acknowledgment

By using Plugin Hub, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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Version: 1.0

Effective Date: 1st February 2026

Last Reviewed: 1st February 2026